I received my brand new mixer but a used or neglected motor was installed. I asked for a $200 refund and was only offered $30. The customer service rep "Daisy Zhao" was a little rude by saying she would sleep well at night knowing the motor was new. I submitted a trade assurance claim and was awarded the $200 I asked.
They also used silver spray paint all over the mixer to cover up the stainless welds. It does not match the stainless at all and looks ugly. It certainly does not match the photographs on the listing.
I would not order from this company again.
Phản hồi từ nhà cung cấp:
I already told you, you can open the motor box to check, but you don't do it, which makes me suspect that you just want money!
I'm sure you've done the same thing in other stores before!
We only sell new machines, not any second-hand machines.
The reason for rust is due to rust caused by sea water, and it snowed in China at the time of shipment.
It is impossible for us to send used machines.
And the price of the machine is only $400.
You want me to pay $200 in compensation.
I can compensate for the rust, but it's not an overpriced price.
I agreed to your unreasonable request for the sake of my shop, and now you have to judge me like that.
This is a great eye-opener for me!
All our machines that promise stainless steel are all made of stainless steel.
In addition to the vertical bracket is carbon steel, the barrel is all 304 stainless steel, we support you to go to the local test!
Please do not get cheap, but also here random comments!
14 Mar 2024